Queue Management System
Don't let your clients waiting
The time we lose in waiting is lost forever and we can’t get it back. The stress we experience when we find ourselves in a crowded, chaotic and disorganized environment is the trigger for unpleasant situations. The reduced performance of your employees is a direct consequence of the tension that is created around them, because people want to complete the obligations ahead of them as soon as possible, and working with people is the most demanding.
To turn your business space into a peaceful and elegant environment in which your customers will feel comfortable and your employees will be able to perform their duties with pleasure and without pressure, we offer you the perfect solution.
Queue Management System
iQMS is a modern queue management system based on highly reliable industrial computers on the one hand and high end software solutions on the other.
Providing exceptional comfort in work, with easy use and without disturbing the existing user information system, it will allow you to arrange crowded waiting rooms according to all world standards while keeping your employees efficient and dedicated to their work.
In addition to standard functions of waiting-line systems, such as issuing a ticket with an ordinal number and calling the number of the next client on the counter and central display, iQMS also offers you:
possibility of audio roll call of clients,
limiting the number of clients during the day,
giving preference to people with special needs, the elderly or pregnant women,
user identification with magnetic, smart or RFID payment, ID and VIP cards
broadcasting advertising content and much more
Optionally, we can also offer scheduling of the service via the Internet or SMS.
Since the complete software is developed by our experts, we can adapt each individual solution to your needs and we also offer our clients a free one-year subscription to the newly developed functions of the system.
Who can use it
and all other institutions that face with large crowds in waiting rooms and problems with the organization of counter services.
Benefits from iQMS
- No waiting in lines
- Reduced Queue-jumping
- Less frustration while waiting
- Increased customer satisfaction
- Reduced waiting time
- Multiple languages
- Improved staff efficiency
- Stress free environment
- Less customer complaints
- More precise reward system
- Monitoring employee performance
- Reduced operational costs
- Increased customer lifetime value
- Real-time system monitoring
Infotech Studio’s waiting-line systems are made on the basis of industrial and embedded computers, with industrial touch panel monitors, which achieves exceptional quality, durability and reliability of our systems.
The Queue Management System consists of five basic elements:
iQMS Software Package
To use all these applications, only a web browser is required because the iQMS system does not require the installation of programs on the user’s equipment.